FAQs

Are you really made in the U.S.A.?

-Yes!  All of our custom frames are assembled locally in KC by our dedicated creative team.  They love your product as much as you do!

What are Ready Made frames?

-Ready Made frames are standard sized picture frames.  We have pre assembled some of the most popular sizes in frames to fit your art and photos.  All of our Ready Made frames are available to ship within 48 hours of reciept.

What is the difference of Image Opening vs. Overall Frame Dimension vs. Frame Size?

-Please reference our size guide image below.  Image opening is for the size of photo or art you are using, i.e. 5″x7″ or 11″x14″.  Frame Size is the internal measurement of the frame, i.e. 9″x9″, or 24″x24″.  Overall frame dimension is the total frame size including the width of the moulding.  This is the size you will want to refer to if trying to design a collage wall or have a specific space for a frame.Print

How will my frame arrive?  Is assembly required?

-All Ready Made frames are shipped assembled and include all necessary hardware.

My frame opening says 5×7″ image opening, but it’s actually a little smaller than that… why?

-To ensure a perfect finish to your custom frame, all mat openings are actually slightly smaller than stated.  This is so your image will sit within the opening and not fall through.

How do I measure my artwork for custom framing?

-Measure the exact width and height of your artwork and round up to the nearest 1/8th inch.

-For example, an image size of 9 3/16″ x 11 9/16″ will require a 9 1/4″ x 11 5/8″ frame.

-If you are planning to frame a canvas image with our float frame, measure from outside wrapped corner to outside wrapped corner.

I’m looking into ordering large quantities, do you offer a discount?

-Yes! Contact us with your wholesale information and we will set you up with our wholesale discount.

I’m looking for a different color mat, can you help me?

-Yes! Contact us and we can give you a list of our full mat color range.  We are working to add additional mat colors onto our accessories page.  Stay tuned!

I have a specific frame style i’m looking for, can you help me find it?

-Yes! Give us a call, or shoot an e-mail and we will work with you to find your perfect frame.

How do I return my package?

-Contact us at customerserivce@imagingexpressionskc.com.  No returns or exchanges will be honored after 30 days of order date.  Please see our returns page for further information.

How long does it take to process a refund?

-Refunds can take up to 10 business days to process.

How do I order a custom multi-image opening frame?

-Please contact us at customerservice@imagingexpresionskc.com and we will work with you to design the perfect collage frame to meet your needs.

What are your customer service hours?

-We are available M-F 8am-5pm CST.  Please send us a hello! at customerservice@imagingexpressionskc.com

Will my frame and mat look like the ones I see online?

-Different computer monitors display colors differently so we are unable to guarantee the color accuracy of our images online.  We have tried to be as thorough as possible in our description of frame colors and detail.  If you have any questions please feel free to e-mail us at customerservice@imagingexpressionskc.com.  Please note that mat colors currently do not change on the website.  We are working to improve our system to be able to give you a more accurate image of your purchase.

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